Refund & Return Policy

Refund & Return Policy

At Buyzi, your satisfaction is our top priority. We want you to love every purchase you make from us. If for any reason you are not completely satisfied, we are here to help. Please read our Refund & Return Policy carefully to understand your options.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is initiated within 7 days of delivery.
  • The item is unused, unworn, unwashed, and in its original condition.
  • The item is in its original packaging with all tags, labels, and accessories intact.
  • The item is not a non-returnable product (see Section 5 below).
  • You have proof of purchase (order confirmation email or invoice).

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at buyzi.officialstore@gmail.com within 7 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and respond within 24–48 hours with return instructions.
  4. Pack the item securely in its original packaging and ship it to the address provided by our team.
  5. Share the tracking details of the return shipment with us via email.

Our customer support is available 24/7 to assist you with your return request.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 5–7 business days after approval. The amount will be credited to your original payment method.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or damage not caused by us).
  • Rejected Refunds: If your return does not meet our eligibility criteria, we will notify you and return the item to you at your expense.

4. Exchange Policy

We offer exchanges for items that are defective, damaged, or if you received the wrong item. To request an exchange:

  • Contact us at buyzi.officialstore@gmail.com within 7 days of delivery.
  • Provide photos of the defective or incorrect item along with your order number.
  • We will arrange a replacement at no additional cost to you.

If the exact item is not available for exchange, we will offer you a full refund or store credit.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
  • Perishable goods, digital products, and downloadable software.
  • Personal care items (e.g., undergarments, swimwear) for hygiene reasons.
  • Gift cards and vouchers.
  • Items that have been used, altered, or damaged by the customer.
  • Items returned after the 7-day return window.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at buyzi.officialstore@gmail.com with:

  • Your order number.
  • Clear photographs of the damaged or defective item and its packaging.
  • A brief description of the issue.

We will prioritize your case and offer a replacement, exchange, or full refund as appropriate. We are available 24/7 to address such concerns.

7. Return Shipping Costs

  • Defective/Wrong Items: Buyzi will bear the return shipping cost.
  • Change of Mind Returns: The customer is responsible for return shipping costs.
  • We recommend using a trackable shipping service for returns. Buyzi is not responsible for items lost in transit during return shipping.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or payment method again.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you have done all of the above and still have not received your refund, please contact us at buyzi.officialstore@gmail.com.

9. Order Cancellations

Orders can be cancelled within 12 hours of placement, provided the order has not been shipped. To cancel an order, contact us immediately at buyzi.officialstore@gmail.com. Once an order has been dispatched, it cannot be cancelled and must go through the return process.

10. Contact Us

For any questions or concerns about our Refund & Return Policy, please reach out to us: